SMS and Text Message Consent Policy

Overview

At Singularity Epure LLC ("we," "us," or "our"), we value your privacy and are committed to ensuring that you receive only the communications you have explicitly agreed to receive. This SMS and Text Message Consent Policy explains how we collect, document, and honor your consent for text message communications in compliance with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and Twilio's messaging policies.

How We Obtain Your Consent

Before sending any SMS or text messages, we obtain your explicit, written consent through one or more of the following methods:

1. Online Forms and Website

When you provide your phone number through our website forms, you will see a clear, separate checkbox requesting your consent to receive SMS messages. This checkbox:

• Is not pre-selected - you must actively check the box to provide consent
• Contains clear language explaining what types of messages you will receive
• Includes information about message frequency and data rates
• Provides a link to this consent policy for your review

2. Verbal or In-Person Consent

If you provide your phone number during a conversation with our representatives (in-person, over the phone, or via video call), we will:

• Explicitly ask for your consent to send SMS messages
• Clearly explain the types of messages you will receive
• Document your consent in our records, including the date, time, and method of consent
• Send you a confirmation text message that you can reply to in order to confirm your subscription

3. Text-to-Join Programs

You may opt-in to receive SMS messages by texting a specific keyword to our designated number. When you do so:

• We will send you an initial confirmation message explaining what you've subscribed to
• You may be asked to reply with "YES" or another confirmation keyword to complete your opt-in
• This double opt-in process ensures that you have intentionally subscribed to our messages

4. Written Consent Forms

In some cases, we may obtain your written consent through physical or electronic forms that clearly state your agreement to receive SMS communications.

What Types of Messages You May Receive

With your consent, you may receive the following types of SMS messages from us:

• Service-related messages: Important updates about your account, service notifications, and technical support communications
• Transactional messages: Confirmations, receipts, and notifications related to transactions or service requests
• Promotional messages: Information about new services, features, special offers, or company updates (only with explicit promotional consent)
• Appointment and reminder messages: Notifications about scheduled meetings, deadlines, or important dates

Message Frequency and Data Rates

Message frequency varies depending on the type of messages you've consented to receive. Service-related and transactional messages are sent as needed, while promotional messages are typically sent no more than a few times per month.

Standard message and data rates may apply as determined by your mobile carrier. We are not responsible for any charges you may incur from your mobile carrier for receiving or sending text messages.

Your Right to Opt-Out

You have the right to withdraw your consent and stop receiving SMS messages from us at any time, for any reason, and without charge. You can opt-out using any of the following methods:

After you opt-out, we will process your request promptly and remove your phone number from our active messaging list. Please note that you may continue to receive messages for a short period while we process your request. If you continue to receive messages after opting out, please contact us immediately.

Consent Documentation and Record Keeping

We maintain detailed records of all consents obtained, including:

• The date and time when consent was obtained
• The method by which consent was obtained (online form, verbal, text-to-join, etc.)
• The specific language or terms to which you consented
• Your phone number and any associated account information
• Records of any opt-out requests and their processing

These records are maintained in accordance with applicable legal requirements and are used solely for compliance and verification purposes.

Data Security and Privacy

We take the security and privacy of your phone number and related information seriously. Your phone number is stored securely and is only used for the purposes for which you have provided consent. For more information about how we protect your data, please review our Privacy Policy.

Third-Party Service Providers

We use third-party service providers, including Twilio, to facilitate SMS messaging services. These providers are contractually obligated to maintain the confidentiality and security of your information and to comply with applicable laws and regulations. However, we are not responsible for the privacy practices of these third-party providers.

Changes to This Policy

We may update this SMS Consent Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued consent to receive SMS messages after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this SMS Consent Policy or our text messaging practices, please contact us:

Singularity Epure LLC
Email: support@singularityepure.com
Mailing Address: PO Box 591, Bellevue, WA 98009, United States

Compliance

This policy is designed to comply with:

• The Telephone Consumer Protection Act (TCPA)
• Twilio's Messaging Policy and Acceptable Use Policy
• Other applicable federal and state laws and regulations

By providing your consent to receive SMS messages, you acknowledge that you have read, understood, and agree to this SMS Consent Policy.